STEP Mastery – Recording No.5
Recording No.5:
Mika: Hello, this is Mika speaking. How may I assist you?
Alex: Hi, Mika. This is Alex from Blue Wave. I’m calling about our most recent order.
Mika: Everything was delivered without any issues, correct? We received the delivery confirmation on our side.
Alex: Yes, the order arrived perfectly. I’m actually calling about the invoice and the payment terms. I need to ask you for a favor.
Mika: A favor? What is it?
Alex: This is a bit, um… awkward, but I was hoping to get an extension on the payment terms. I know they’re normally 30 days, but we’re experiencing some cash flow difficulties at the moment. It would really help us if you could extend them to 60 days.
Mika: I’m not sure I can agree to that, Alex. We have internal policies to follow, and we also need to manage our own cash flow.
Alex: I understand, and I promise this won’t become a regular request. In fact, I’d also like to place another order — the same size as the previous one. It’s for a key client who pays on delivery.
Mika: I see. So once this new order is delivered, your cash flow situation should improve.
Alex: Exactly.
Mika: That sounds reasonable. Just a moment, Alex. Let me check what I can do. Yes, I think we can make an exception on this occasion.
Alex : That’s excellent, Mika. I really appreciate your support.
Mika: And we value your business as well, Alex. It’s a mutual benefit.
Alex: Thanks again, Mika. Could you please send me a brief email confirming the extended payment terms?
Mika: Of course, no problem at all. We’re glad to support you.
Alex: Perfect. I’ll send you the details of the new order by email.
Mika: Thank you. I’ll look out for it. Speak to you soon.
Alex: You too. Goodbye.
